The “Company” is Ruumi Garden Spaces Ltd.
The “Customer” is the person, firm or company who purchases the product or services from the Company.
1. APPLICATION OF THESE TERMS AND CONDITIONS
1.1. It is considered that any customer entering in to an agreement with Ruumi Garden Spaces Ltd is in acceptance of these terms and conditions. The customer is responsible for obtaining a copy of these terms and conditions for their reference.
1.2. Ruumi Garden Spaces Ltd reserves the right to amend these terms and conditions at any time.
1.3. No variations of these terms and conditions shall be of any effect unless agreed by the Company in writing.
1.4. If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.
1.5. The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection therewith, shall be referred to the English courts.
2. OUR PRODUCTS
2.1 The company website and any marketing materials serve as a guide only and do not form part of any contract.
2.2. The company make every effort to be as accurate on our website and on any order documentation and are subject to reasonable levels of tolerance.
2.3. The company reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include, but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to the company or for drastic changes in material costs. The company will always endeavour to inform the customer when any significant specifications are to be amended.
3.1. A 40% deposit of sales price is required upon placing the order.
3.2 A further 30% is required 14 days prior to installation once the date is confirmed.
3.2. Final payment of the outstanding balance is due strictly on the final day of installation once completed.
3.3. Any outstanding balance may be paid by bank transfer (copy of transaction required) or by debit or credit card unless other arrangements are made. Cheques are not accepted. All goods remain the property of the company until the final balance is paid for in full.
4.1. If the customer cancels an order once the balance of the deposit has been paid, no refund will be given. The customer accepts that the balance of the deposit is non-refundable as once this payment has been made to the company the order is put into full production.
4.2. If the customer cancels an order once the installation has commenced on-site, they will forfeit the total sales price in full unless an alternative agreement has been confirmed between the customer and Ruumi Garden Spaces Ltd.
5. PLANNING PERMISSION
5.1. Planning consent is not normally required however, it is the customer’s responsibility to ensure that planning consent is not required for the installation of the outbuilding. We recommend you seek clarification from your local planning authority. Ruumi Garden Spaces Ltd will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property.
5.2. If the site is in a Conservation Area, we recommend that the customer contacts their local authority to confirm whether or not any Article 4 Directions (restrictions on your Permitted Development rights) have been applied to the property.
5.3. The customer is responsible for ensuring that their building and its location complies with their Planning Approval conditions if required. Ruumi Garden Spaces will not be liable for any changes a customer may make to the design, specification or location of a building once a Planning Application has been submitted or approved.
6. SCHEDULED DATES
6.1. The company will always try to honour the estimated delivery/installation date. However, we cannot guarantee the installation date and cannot be held responsible for postponement or delay outside of our control, this may include but is not limited to extreme weather conditions, access difficulties, parking, traffic.
6.2. The company cannot be held liable for any loss, damages, charges or expenses incurred by the customer as the direct or indirect result of any delay in the delivery, installation or completion of an order. The company will not be held financially liable for return visits that may be required for any rectification works to the building.
6.3. Any time frames given to the customer to suggest the duration of an installation are an estimate only and do not form part of any contract. The company will not guarantee to complete the installation of a building by any specified date or time.
6.4. If the customer postpones/delays the installation for any reason within 14 calendar days of the installation the following penalties will be immediately incurred;
6.5. 5% of the sales price for rescheduling the installation date.
7. WORK ON SITE
7.1. The customer is responsible for preparing the site as per the written notes on their Sales Order and any discussion that takes place with Ruumi Garden Spaces Ltd at the time of sale.
7.2. The customer is responsible for providing all necessary parking permits, access and permissions in advance of the installation dates. Access to electricity is required on site.
7.3. Failure to complete the necessary preparations may result in a delay or, in certain circumstances, cancellation of the installation schedule. A minimum charge of £450 will be incurred if the customer has not carried out the necessary preparations as per clauses 7.1, 7.2
7.4. The company will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement.
7.5. Whilst every care is taken to avoid any damage to the Customer’s property, Ruumi Garden Spaces Ltd cannot be held liable for unavoidable damage caused by the installation teams. The Customer accepts that some damage may be unavoidable, especially to access routes and the surrounding working areas.
7.6. We strongly recommend that garden landscaping is completed after the building has been installed to avoid any incidental damage.
7.7. No additional items will be fitted/installed unless agreed in writing on the Sales Order prior to the team visiting site.
7.8. The company reserves the right to withdraw its employees or designated contractors from the site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases, the company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue.
7.9. All installation personnel have been trained and briefed on safe working practices including the use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations. If a full Risk Assessment and/or Method Statement are required by a customer 6 weeks’ notice must be given and charges may apply based on the level of compliance required.
7.10. Ruumi Garden Spaces Ltd are covered by liability insurance up to £2 million. Full details are available on request.
7.11. The site survey completed at the time of sale is a visual inspection only and the company cannot be held liable should any underground obstruction be discovered on commencement of works.
7.12. The company reserves the right to postpone any works should unforeseen circumstances arise that affect the company’s ability to fulfil an order.
8.1. The customer must be present on the date and is responsible for confirming the location of the base prior to construction. Once this position has been confirmed and base constructed the position cannot be changed. The customer should consider any areas surrounding the building that may be obstructed or restrict access to openings on or around the garden room.
8.2. No apertures or fittings for services not supplied by Ruumi Garden Spaces Ltd will be made unless agreed and confirmed in writing on your Sales Order.
8.3. Spoils created by the base team will not be removed from the site unless agreed in writing prior to the works commencing.
9. ELECTRICAL WORKS
9.1. It is the customer's responsibility to get a certified electrician completing the full connection to certify the electrical works from their property to the building.
9.2. Ruumi Garden Spaces Ltd reserves the right to refuse to complete electrical work or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.
9.3. The company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out.
9.4. Armoured electrical and Ethernet cables are always run on the outside of the garden building, no armoured cable will be run in the wall cavity.
9.5. No additional electrical work will be carried out by the company or designated sub-contractors unless agreed in writing on the Sales Order prior to the team visiting site.
10. YOUR GUARANTEE
10.1. Ruumi Garden Spaces Ltd buildings are covered by a comprehensive transferable guarantee, which is activated once the final balance is paid in full. The terms of your 12-month guarantee are as follows:
Design and manufacturing faults to the structure of the building (including rot and corrosion)
Internal misting in double glazing
Door and window hinges and locks
Internal linings and trim, floor covering, internal accessories, electrical installations and appliances, including heating and air conditioning unit & electrical connections.
10.2. Buildings constructed by Ruumi Garden Spaces Ltd under ‘Permitted Development’ should not be used for habitable accommodation. If used for habitable accommodation the guarantee is invalid. Guarantee excludes normal ‘wear and tear’ and decorated surfaces.
10.3. No guarantee will be made by Ruumi Garden Spaces Ltd against the effects of weather exposure on the colour of the external cladding. Siberian Larch will naturally fade and silver over time.
10.4. Door adjustments are not covered under guarantee and may be necessary from time to time. Adjustments can be easily carried out by the customer.
10.5. Warping of timber fascia boards is not covered under guarantee; timber is a natural product and warping may occur.
10.6. Superficial cracking of timber cladding and/or fascia boards is not covered under guarantee.
10.7. Ruumi Garden Spaces Ltd guarantee glass on windows and doors in accordance with the ‘Glass and Glazing Federation’ guidelines. No guarantee will be made against scratches or imperfections in/on the glass once the sign-off of the building inspection has been completed.
10.8. Guarantee claims should be made to Ruumi on the discovery of the fault. Failure to report a fault immediately may invalidate your guarantee. Once agreed, a maintenance team will be dispatched to remedy the issues free of any charge. Ruumi Garden Spaces Ltd will not reimburse payments made to third party repair contractors without prior written consent.
10.9. If the customer is deemed to be responsible for any faults to the building, all costs associated with remedial works will be charged to the customer.
10.10. No guarantee will be made for materials, appliances or services supplied by the customer to be installed by Ruumi Garden Spaces Ltd. Such items are installed on a goodwill basis only.
10.11. The Company shall not be deemed liable for subsidence to the garden room or of the surrounding installation site unless such subsidence is caused by the negligence of the Company during installation.
10.12. Any structural alteration made to the building by the customer or a third party employed by the customer will invalidate your guarantee and as such, any related remedial works will be chargeable as per clause 10.9.
11.1. Nothing contained in these conditions shall be construed so as to limit or exclude the liability of the Company for death or personal injury as a result of the Company’s negligence or that of its employees or agents.